Billing - Answers
How long I need to wait after signup to
receive account info?
Your account will be set up within3 hours.
Is there minimum contract period?
Minimum period is 1 month! You can also cancel your account
at any time after that (or before). You can choose to pay
monthly, yearly or bi-yearly.
In which currency are your prices?
All prices are in US$.
What payment options do you support?
We accept all major credit cards and Paypal. You can also
pay for plans for 1 or 2 years via Moneybookers and Payza .
If you want to pay via Moneybookers or Payza send request to
sales (at) visionwebhostingllc.net and we will arrange
payment for you.
Payment frequency/ term?
You can choose to pay monthly, quarterly (every 3 months) or
yearly. Some payment options do not allow for monthly
payments, but require the minimum 3 months to be paid (i.e..
bank transfer and check).
Automatic Payment and Online Credit Card Payment (PayPal)
enable you to set the payments on autopilot so that the
money is automatically transferred on the specified date
each month without you having to remember anything.
If at some point you decide that you don't need our services
any more, simply inform us and the payments for the
following month will be suspended (if you paid via automatic
payment or online.
Do you accept international orders?
Absolutely, we welcome potential clients from all over the
Servers - Answers
Which platform of operating system does
Astrahosting.com servers use?
Our servers use CentOS Linux and Apache Web Server, the best
and the most reliable Internet server solution.
What kind of Internet connection do
Astrahosting.com servers have?
Our servers are located on 1000 mbit/s BGP4 multi-homed OC3
fiber optic link and they are directly connected onto four
the most important American backbone providers - Verio.net,
Gblx.net, cw.net, and ev1.net. This offers you security that
your site will be available 24 hours a day, 7 days a week,
all 365 days a year.
What is the most typical
configuration for an Astrahosting.com web server?
We use Intel Xeon servers , with 4 TB disks in RAID and
minimum 64 GB RAM
Is there a size limit of a file that
I can transfer/post onto Astrahosting.com web server?
Generally no. Only if the size of a file is bigger than the
quota that you have for your web hosting plan (for example
50 GB for regular web hosting plan).
What are your Domain
Name Servers (DNS)?
We have dozen od DNS servers. You will receive
yours in account activation email.
Where are your servers located?
We have 2 data centers. One is located in Los Angeles, CA ,
USA and other in Bochum, Germany.
What domain extensions can I host with
We can host any domains, all around the world. Of course
we can host the popular COM, NET, ORG and EDU domains, but
we also support all new domains such as .INFO , .WS and
.BIZ. In addition to that, you can host any other country
domain name such as .CO.UK.
Domain - Answers
What do I
need to do in order to transfer my web site from my current
hosting provider to you?
First order account , once you get account info, upload your
website content than change DNS servers for your domain name
to ours at your domain name registrar website. You will
receive DNS servers in your account activation email.
How do I update
(change) my DNS records?
Simply go to the place where you registered your domain
name. Log in to your account and change the details where it
says primary & secondary DNS. Instead of the details that
are there at the moment you should put DNS servers which you
received from us.
If someone else registered your domain name on your
behalf you will need to contact them and ask them to update
your DNS into the above.
On the other hand, you can let us do all this for you. It is
a complimentary service and will not cost you anything. You
will need to give us the login name and password of the site
where you brought the domain and we will do the rest for
does a registration of a new domain take?
New domain will be registered couple of hours upon the
receipt of your request.
Your registered domain name will be functional 12-24
hours from when you register it.
This is because the DNS databases need some time to
synchronize and refresh the information for your domain.
to transfer my hosting from my existing provider to you. To
do this will I need to transfer my domain name too?
No you will not need to transfer your domain name.
What you will need to do is update the DNS records so that
they are now pointing to our servers. It's free to do this.
See Above question for "how to" instructions.
Astrahosting.com register a domain name for me?
Yes we can register .com .biz .org .net .ws .info .us
.eu .de .fr .mobi .co .nl .asia .it .tel domain names at the
cost of $18 per year.
Am I the
owner of the domain that Astrahosting.com registers for me?
Yes. We register domains on your behalf. That domain is
completely your property; we only do administrative work and
give technical support.
Do I need
to have a registered domain name to have a web site online?
You don't necessarily have to have a registered domain
in order for us to host your web site. You can use
alternative URL as
http://cp1.Astrahosting.com/~user/ . However, by
registering your own domain you secure your or your
company's existence on the Internet. Even if you do not plan
to upload a website at this moment, by registering your own
domain you save www.mycompany.com from being registered by
somebody else. If you plan to host use java on your website
than you must register or have active domain name with your
extensions can you host?
Yes we can host ANY domain
Can you host
international (country specific) domain names?
Yes we can host ANY international domain name,
from ANY country.
Emails - Answers
Will I be
able to check my emails when I am away from my home/office
Yes, We have web mail option. What this means is that
you can log on to the internet (to the address we will give
you once you sign up) and check your mail from any computer
that has internet access.
How to configure my Outlook Express
for receiving e-mail messages?
Easiest way is to login into your cpanel, create users,
than download setup .reg file for your user. Once you
download it double click on it and it will automatically
setup your email client. Otherwhise follow instructions from
How much space do I have for every
The size limit for your email account is
determined by the space of the disc of your web hosting plan
(for example, if you have a regular web hosting plan, the
size is 50 GB together with other information's and setup
I cannot login to the POP or SMTP
servers to send/retrieve my email?
Make sure you specified the correct POP and SMTP
servers in your email settings, and that your user ID (or
alias) and password are correct. Your POP and SMTP servers
should be set to pop3.yourdomain.com and
smtp.yourdomain.com. Also for e-mail you must use
email@example.com or username#yourdomain.com for login
and your password for password.
What are POP3 Accounts?
POP3 accounts are email accounts that you can
receive email from your visitors on the Internet. They allow
you to receive email only. (We recommend that you send your
email through your SMTP of your Internet Service provider.)
POP3 accounts come with their own username and password to
access them. With POP3 email, you can create a very well
organized site with different POP3 accounts for different
areas of your web pages.
What are Email auto responders?
Email auto responders allow you to setup an email
account with the ability to auto-reply with a given message
when someone sends email to it. It looks like a pop account.
You have probably seen one when you send email to somewhere
and it comes right back with We got your email or something
to that effect. That was most likely an auto responder.
Website - Answers
What I need to know to upload my web
site via Frontpage?
In Frontpage click on first on File than on
Publish Web. For publish destination use
http://yourdomain.com and after than you will be asked for
username and password. After you submit this information
Frontpage will upload your web content to the server.
How can I change FrontPage password
for my site admin user?
All FrontPage related
management is done from within the FrontPage client software
Open Microsoft FrontPage, then open the FrontPage Web you
wish to work on. Understand that you must be opening the Web
directly from the web server, and not your hard drive. In
other words, make sure you are opening the site from
http://www.whatever.com, not c:\whatever.
Once the web is open, click on "Tools" at the top menu,
select "Server", then slide your mouse over and then choose
one of the following three that pertains to what you want to
All three of the selections relate to the administration of
users and passwords within your FrontPage Web (s).
Note: The above directions are for the Microsoft FrontPage
2002 version of the software. If you are using an older
version, the directions will be similar, but not exactly the
How can I upload my website to
Uploading of your site to our web servers is done
by FTP protocol ( File Transfer Protocol) , SCP protocol or
with Frontpage Publish Web Tool. FTP is a protocol which
computers use to transfer data from one computer in a net to
another. For using FTP protocol you need FTP software. Every
Windows has DOS-based FTP software. If you need a better and
more advanced version of FTP program, you can download it
from www.download.com. The most popular FTP clients are
WS_FTP and Coffee Cup FTP Client. After the installation of
FTP client, you need to enter the information about the
address of the server, username and password that we have
sent to you by e-mail at the time of setting up your
Is there a size limit of a file that
I can transfer/post onto Astrahosting.com web server?
Generally no. Only if the size of a file is
bigger than the quota that you have for your web hosting
plan (for example 50 GB for regular web package).
What are basic FTP
For uploading a site you use your FTP client. FTP
client needs this information in order to connect to your
FTP HOST: ftp.yourdomain.com
USER ID: firstname.lastname@example.org
Password: your password
You will see some directories when you link to the root of
Do not delete or rename any of your initial directories.
You will upload your files in public_html dir, otherwise you
will not be able to see your site
How can I use and create subdomains
inside my account ?
Just click on Subdomains icon inside your cPanel.
What I need to do so that my CGI
scripts can work at Astrahosting.com servers?
First of all you need to create .htaccess file in
dir from which you want to use your CGI scripts (If you want
that dir be mainwebsite_html you just need to add rules into
file because it is already created. Do not erase your
.htaccess file in your mainwebsite_html dir because that
will brake your Frontpage Extensions configuration):
AddHandler cgi-script cgi pl
After that in editor create a simple test program:
print "Content-type: text/html\n\n";
print "Astrahosting.com Rules";
After that save it under the name test.cgi change the
attribute of that file to 755 that is, do a command chmod
755 test.cgi. Than go to http://www.yourdomain.com/test.cgi
and check does your CGI script works
Can I administrate my MySQL database
Yes you can do that with phpMyAdmin tool. Go to
http://www.yourdomain.com/cpanel URL and login into your
Control Panel. After that click on phpMyAdmin icon to manage
JSP/J2EE/Servlets/Struts/Tomcat - Answers
On which plan are jsp/servlets supported?
They are supported with all our web hosting plans.
What version of Tomcat are you running?
We're running shared Tomcat 5.5.37 with regular plan. With
java expert and business plan you can run any version you
Under which plan I can run JBoss and
Because JBoss and Glassfish requires lot of
RAM you can run them only under java expert or reseller
Can I deploy my application using a war file?
Yes, create a war file and name it file.war and place in the
root directory of your web space (public_html folder with
regular plan /
appservers/apache-tomcat-7x/webapps/ROOT under private JVM
plans like business and java expert and reseller plan) The
contents will automatically be deployed when the JVM is
Do I get my own WEB-INF directory?
Yes, you have your own WEB-INF directory
Under which plan I can run Hibernate and
They work only under business, java expert
and reseller plans.
Can I restart the Tomcat/JBoss/Glassfish service at any
Only under business, java expert andd reseller plans.
Can I use third-party Java packages?
Yes, of course! You can install any Java packages of any
version you want. All web hosting accounts come with JDBC
preinstalled. We can also assist in installing popular Java
packages. In general, all you need to do is include the JAR
file in your lib directory.
My applications were developed with older version of
Tomcat/JBoss/Glassfish. Will they work on your system?
Yes you can use any Tomcat, Glassfish or JBoss version under
java expert and reseller plans.
Do you support Struts?
How to setup servlets and deploy my app?
Servlet setup for shared Tomcat - READ CAREFULLY
To setup servlet, you need to configure servlet into the
file web.xml which needs to be placed in public_html/WEB-INF
www root directory or webapps:public_html
Classes directory located in: public_html/WEB-INF/Classes/
There you will need to upload your Java class file.
Our default url-mapping for servlet is: /servlet/*
To check servlet in your browser:
Jsp Files - Upload anywhere in public_html
Double Check that that url-mapping for servlers is entered
correctly in web.xml
Double Check that Java class file is uploaded in the correct
Without these two things your servlet will not work.
Servlet setup and application deployment
for private Tomcat - READ CAREFULLY
To deploy your application with private
Tomcat, just upload application folder into ROOT folder of
your private Tomcat - for example
appservers/apache-tomcat-7x/webapps . After that login into
cpanel, click on NGASI icon, than click on 2nd icon on right
panel side called "Web Server And Hosting Manager
configuration" . Once inside you need to setup mapping for
your application folder. If you uploaded your application
into appservers/apache-tomcat-7x/webapps/ROOT ,and folder
have for example name "app" , enter /app/ into filed than
click on Add button. If you uploaded your application into
appservers/apache-tomcat-7x/webapps folder than enter /app
into field and click on Add button.
After that open your browser and enter
www.yourdomain.com/app to see your application.
If you want you can also deploy your
application with war file. To do that upload it into webapps
or webapps/ROOT folder than restart JVM to deploy it. Create
mapping as in previous example.
If you want to show up your application
(without folder) than you need to upload application files
into ROOT folder of your Tomcat, Jboss or Glassfish. After
that go to NGASI, click on 2nd icon on right panel side
called "Web Server And Hosting Manager Configuration" than
click on Enable wildcard mapping. You can also create
exceptions for folders which you want to keep under Apache,
for example for cpanel create /cpanel for webmail create
/webmail etc. or any other folder.
Viewing Tomcat Logs
Tomcat logs are not available under shared Tomcat with
regular web hosting plan.
With business, java
expert and reseller plan you can view your log files any
time .By default all the logging activity will be
placed under logs folder inside your private Tomcat, Jboss
or Glassfish. For Tomcat , default logging dir is
You can also "tail" your log file via ssh with tail -f
catalina.out command .
Viewing the logs is recommended when you suspect that errors
are occurring during the loading/reloading of your web
SSH access is now enabled by default with all hosting
Connect jsp/java <> mysql
Please make sure that you have created database through the
control panel and that you have setup password for db.
Write down your database name - this is very important!
Instructions for database set up available in your initial
account activation email titled " MySQL Set Up Instructions"
After this steps, edit dbtest.jsp and enter correct
information's, upload this two files and test them.
This is an example with org.gjt.mm.mysql.Driver MySQL
We also support com.mysql.jdbc.Driver
File 1: dbtest.jsp
String dbhost1 = request.getParameter("dbhost");
String dbname1 = request.getParameter("dbname");
String user1 = request.getParameter("user");
String pass1 = request.getParameter("pass");
if( dbhost1==null )
if( dbname1==null )
if( pass1==null )
<form action="dbsubmit.jsp" method=get>
<td><input size=60 name="dbhost" type=text
<td><input size=60 name="dbname" type=text
<td><input name="user" type=text value="<%=user1%>">
<td><input name="pass" type=text value="<%=pass1%>">
------------------------------------End of dbtest.jsp
File 2 - dbsubmit.jsp
String dbhost = request.getParameter("dbhost");
String dbname = request.getParameter("dbname");
String user = request.getParameter("user");
String pass = request.getParameter("pass");
String connURL =
java.sql.Connection conn =
--------------------------------End of dbsubmit.jsp
Other - Answers
Are your hosting plans upgradeable?
What's the procedure?
You can upgrade your plan at any point! There is no charge
for upgrading plans!
The upgrade procedure is very simple...just drop us an email
requesting an upgrade.
What happens when I exceed my bandwidth allowance?
All accounts now come with unlimited bandwidth so you cant
Is there a way to monitor account bandwidth so I know how
much I'm using?
Yes, you can monitor your bandwidth through the web site
stats that are included in each plan
I have an Ecommerce web site. Which hosting plan does
that go under?
An ecommerce site can be hosted under any of our plans. To
choose which plan is best you will need to consider your
storage and bandwidth requirements and whether your site has
a database or not. For ecommerce websites we recommend
business or java expert plan.
Can you host international (country specific) domain
Yes we can host ANY international domain name, from ANY
Will you place any flashing banners or ads on my site?
What control panel is offered with your hosting packages?
All out hosting packages are equipped with cPanel control
Click here to see demo.
How do I create and maintain MySQL database?
You can create MySQL databases via MySQL Wizzard inside
cpanel, and maintain your MySQL databases through
Is my Macintosh computer compatible with your hosting
Our web servers use standard FTP (file transfer protocol)
and SCP(secure file transfer protocol). Therefore, you can
build your site on any Macintosh or PC and use FTP or SCP to
upload your website files to the live web server.